ff22's Privacy Policy
Your personal information is completely safe at ff22 — this policy clearly explains what data is collected, how it is stored, and what your rights are.
ff22 is an online betting and casino platform serving users in Bangladesh. We take the privacy of our users very seriously. Keeping your personal information secure is our responsibility, and we are always committed to fulfilling it. This policy will explain in detail what information we collect, why we collect it, how that information is used, and what rights you have over your data.
What Information We Collect
When you create an account or use our services at ff22, we may collect various types of information. The categories of that information are described in detail below.
Personal Identity Information
Information provided at the time of account registration, such as:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID or passport number (where applicable)
Financial Information
Information required for deposit and withdrawal processing, such as:
- Mobile banking number (bKash, Nagad, Rocket, Upay)
- Transaction history
- Deposit amounts and dates
- Withdrawal requests and processing details
Technical Information
Information automatically collected from your device and connection:
- IP address
- Browser and operating system information
- Device identifier
- Login time and session information
- Cookie and tracking data
Gaming Activity Information
Information related to your use of the platform:
- Play history and preferences
- Betting patterns and activity logs
- Bonus usage records
- VIP level and points information
Purpose of Using Information
ff22 uses collected information only for specific and legitimate purposes. We do not use your information beyond the reasons described below.
Service Operations
Creating and managing your account, verifying logins, and properly delivering all services on the ff22 platform.
Identity Verification
Confirming the age and identity of users and preventing fraud or unauthorized access.
Transaction Processing
Completing secure deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
Customer Support
Information is used to resolve your questions and complaints and to provide 24/7 live chat and email support.
Protection & Security
Ensuring platform security, detecting suspicious activity, and protecting data through SSL encryption.
Responsible Gaming
Monitoring user gaming behavior to set responsible play limits and provide assistance when needed.
Cookies & Tracking Technologies
ff22 uses cookies and similar technologies to operate the website properly and to improve the user experience.
Essential Cookies
These cookies are essential for the basic functioning of the website. They are used to maintain login status, verify security, and manage sessions. These cookies cannot be disabled, as the site will not work properly without them.
Functionality Cookies
These cookies are used to remember your preferences, such as language selection and display settings. They make your browsing experience more convenient and personalized.
Analytical Cookies
These cookies are used to understand how the ff22 platform is being used. We use this information to improve the quality of our services. The data collected is generally anonymous and is not used to identify you personally.
Sharing Information with Third Parties
Payment Processors
Information required to complete transactions via bKash, Nagad, Rocket, and Upay may be shared with the relevant payment providers. These organizations follow their own privacy policies.
Technology & Service Providers
Necessary information may be shared with technology partners who assist in operating our platform, such as game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others), server hosting providers, and security service providers.
Legal Obligations
We may be legally required to disclose information to authorities due to a court order or legal requirement. In such cases, we disclose only the minimum information necessary within the bounds of the legal requirement.
Business Restructuring
In the event of a company merger, acquisition, or other business restructuring, your information may be transferred to the new operating entity. You will be notified in advance in such cases.
Data Security Measures
ff22 has adopted internationally recognized security measures to keep your personal information protected.
SSL Encryption
Our entire platform is secured with SSL (Secure Socket Layer) encryption. All information transmitted between your browser and our servers travels in encrypted form, making it impossible for third parties to read.
Secure Data Storage
Your sensitive information, particularly identity and financial data, is stored on industry-standard secure servers. Passwords are kept in encrypted form and no member of our staff can view them.
Limited Access
Only authorized staff can access specific information to carry out necessary operations. Every access is logged and regularly audited.
Regular Security Reviews
Our security team regularly checks systems for vulnerabilities and applies the latest security patches and updates. Fair play and data protection are our highest priorities.
Data Retention Period
ff22 does not retain your information longer than necessary. The retention policy for different types of information is described below.
Account Information
Your registration and identity information is retained for as long as your account remains active. Even after account closure, certain information may be kept for a defined period due to legal and regulatory requirements.
Financial Transaction Records
Records of all financial transactions are retained for an extended period for legal and financial audit purposes. This information may also be needed during dispute resolution and fraud investigations.
Communication & Support Records
Records of our communications with you via live chat and email are retained for a defined period for service quality improvement and dispute resolution.
Cookie & Session Data
Session cookies are deleted as soon as you close your browser. Persistent cookies generally last from a few weeks to a few months and are automatically deleted upon expiry.
Your Rights & Controls
You have certain important rights over your personal information at ff22. You can contact us at any time to exercise these rights.
Right to Access Information
You have the right to know what information we have collected about you. Upon request, we will provide you with a complete data summary.
Right to Correct Information
You have the right to correct any errors in your personal information. Information can be updated through account settings or via support.
Request to Delete Information
In certain circumstances, you have the right to request deletion of your personal information. However, some information may not be possible to delete due to legal obligations.
Objection to Data Processing
In some cases, you may object to the processing of your information. This objection must be made on valid grounds and we will consider it appropriately.
Right to Data Portability
You may request to receive the information we hold about you in a structured, commonly usable format.
Withdrawal of Consent
Where information is processed based on your consent, you may withdraw that consent at any time. However, this will not affect any processing already carried out.
Protection of Minors
If you believe a minor is using our platform, please notify our support team.
Changes to This Policy
ff22 reserves the right to change or update this privacy policy as needed. If any significant changes are made, we will notify you by any of the following means:
- Sending a notification to your registered email address
- Displaying a prominent notice on the website
- Notifying you via live chat
If you continue to use ff22 after any changes, you will be considered to have consented to the updated policy. We therefore recommend checking this page regularly.
Contact Us
If you have any questions about this privacy policy or wish to exercise your rights, please contact the ff22 support team.
Available 24/7 — start a live chat from any page on the site
[email protected]
Support available in Bengali and English